Shipping Policy
The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 2 International shipping methods. Priority worldwide shipping( steady and easy to track) and a faster Express shipping. The estimated times stated below are not guaranteed. An international package could experience delays.

Option 1. Express by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way)
The estimated time of delivery is usually 3-7 working days depending on the country. Includes detailed Tracking and confirmation of delivery.
Please note:
For some remote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.

Option 2. Priority shipping
Some areas we could provide priority shipping service, The estimated time of delivery for each country is outlined in the table below. We offer EU*/JP/US/CA/Kr priority shipping free if order value is over $69. you dont need to pay any tax and duty if we marked it is with all tax and duty paid.
America (with all tax & duty paid)
- United States/: 1-2 Weeks, average 10 days
- Canada：2-3weeks
America ( do not cover tax & duty)
- Mexico:2-3weeks

Europe (with all tax & duty paid) , you dont need to pay any tax and duty.
- France, Germany, United Kingdom, Italy, Spain : 1-2weeks
- Austria, Netherlands, Hungary, Portugal, Poland Belgium, Czechia, Denmark, Greece, Ireland, Luxembourg, Slovakia, Sweden, Bulgaria, Finland, Slovenia,Latvia: 2-3weeks.
- Croatia, Estonia, Bulgaria,Romania, Lithuania, Switzerland: 2-4weeks,average,3weeks
- Russia: 3-5weeks,average 4weeks
Europe (do not cover tax & duty)
- Ukraine/Belarus: 3-5weeks,average 4weeks
- Turkey : 2-3 Weeks

Asia
- Israel: 2-3 weeks (with all tax & duty paid)
- Japan: 5-10 days , average. 7days (with all tax & duty paid)
- Korea: 8-12 days (with all tax & duty paid)

Oceania (with all tax & duty paid)
- Australia: 1-2weeks ,average 10days

Africa (with all tax & duty paid)
- South Africa less than 2KG: 1-2weeks, average 7days ( dispatch by buffaloex：+27-105934-710 http://www.buffaloex.com/index.html )

Registered Airmail service
We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding.

Tax
If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties. But we usually declare an item at a lower value , leave us a message with the desired value if you want.
If you chose Priority service marked with tax and duty paid: All tax and duty paid by us.

Frequently Asked Questions (FAQ)
General Questions
Q: What is VXtoys?
A: VXtoys is an online store specializing in adult products. We offer a wide range of high-quality items to enhance your intimate experiences.

Q: How can I contact VXtoys?
A: You can contact us via email at vxtoys_team@yeah.net or by phone at +44 1234 567890. Our customer service hours are Monday to Friday, 9:00 AM - 6:00 PM, and Saturday, 10:00 AM - 4:00 PM.

Orders and Payments
Q: How do I place an order?
A: To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards (Visa, MasterCard, Maestro), PayPal, and other electronic payments.

Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within one hour of placing them. Please contact our customer service team as soon as possible for assistance.

Shipping and Delivery
Q: What are your shipping options and costs?
A: We offer standard shipping (5-12 days) and expedited shipping (3-7 days) within the EU. Orders over €59 qualify for free standard shipping. For orders under €59, standard shipping is €1.99, and expedited shipping is €2.54.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website.

Q: Do you ship internationally?
A: Currently, we ship to all regions within the European Union. For more details on shipping times and costs, please visit our shipping information page.

Returns and Refunds
Q: What is your return policy?
A: If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Items must be unused and in their original packaging. Please refer to our return and refund policy for more details.

Q: How do I return an item?
A: To return an item, contact our customer service team to initiate the return process. We will provide you with a return authorization and instructions on how to send the item back.

Q: When will I receive my refund?
A: Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method.

Privacy and Security
Q: How is my personal information protected?
A: We take your privacy seriously and implement various security measures to protect your personal information. Please refer to our privacy policy for more details.

Q: Do you store my payment information?
A: No, we do not store your payment information. All transactions are securely processed by our payment service providers.

Miscellaneous
Q: Do you offer any promotions or discounts?
A: Yes, we occasionally offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

Q: Can I write a review for a product?
A: Absolutely! We encourage our customers to share their experiences by writing reviews for products they have purchased. Simply go to the product page and click on the "Write a Review" button.

If you have any other questions that are not listed here, please feel free to contact us at vxtoys_team@yeah.net