Politique de remboursement
Return Policy
We hope you are satisfied with every purchase you make. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving the item.
Return Conditions
- Items must be unused and in their original packaging.
- Items must include all original tags, accessories, and manuals.
- Items must not show any signs of damage or use.
Return Process
- Contact our customer service team at vxtoys_team@yeah.net, stating your return request and providing your order number and details of the purchased item.
- Our customer service team will respond and provide you with the return address and instructions.
- Send the item back to us, ensuring it is properly packaged to avoid damage during transportation.
Refund Process
- Once we receive and inspect your return, we will process your refund request within 5 business days.
- Refunds will be returned to the original payment method, and the specific time for the refund to appear in your account may vary depending on the bank or payment platform.
Return Shipping Costs
- If the return is due to a defect or an error on our part, we will cover the return shipping costs.
- If the return is for any other reason, the return shipping costs will be borne by the buyer.
Non-returnable Items
The following items are not eligible for return:
- Used items
- Opened adult products
- Custom or sale items
Contact Us
If you have any questions about returns and refunds, please contact our customer service team at vxtoys_team@yeah.net.
Thank you for your understanding and support!